KB111 Privacy Policy – How We Protect Your Data

01 Introduction

This Privacy Policy describes how KB111 ("the Platform", "we", "us", "our") collects, processes, stores and protects the personal information of players and visitors who use the KB111 website and mobile application. It applies to all services offered by KB111, including sports betting, casino games, slot games, live casino, promotions and customer support interactions.

By registering a KB111 account or using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or use KB111's services.

KB111 is committed to handling your personal information responsibly and with respect. We follow accepted data protection principles and take active steps to keep your data secure at all times. This policy is written in plain English so that Pakistan players can understand exactly what happens with their information.

02 Information We Collect

KB111 collects personal information in the following categories:

We may also collect information you provide voluntarily, such as preferences indicated in your account settings or feedback submitted through support channels. We do not knowingly collect sensitive personal information beyond what is required for identity verification and fraud prevention purposes.

03 How We Use Your Data

KB111 uses your personal data for the following purposes:

• Account management: To create and maintain your KB111 account, process your login sessions and keep your account details up to date.
• Identity verification: To confirm your age (18+) and identity as required before allowing deposits, withdrawals and account activity.
• Payment processing: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform personalisation: To tailor your experience on KB111, including showing relevant promotions, cricket and sports content suited to your activity.
• Customer support: To respond to your queries, resolve account issues and manage complaints effectively.
• Fraud and security: To detect and prevent fraudulent activity, multiple accounts, money laundering and abuse of the platform.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling and to apply player-requested deposit limits, cool-off periods and self-exclusion.
• Platform improvement: To analyse how players use KB111 so we can fix issues, improve features and develop new products that better serve Pakistan players.
• Marketing communications: To send you promotional offers, bonus notifications and seasonal updates relevant to PSL, T20 and other sporting events – only where you have not opted out of marketing messages.

KB111 will not use your personal data for any purpose that is incompatible with those listed above without first informing you and, where required, obtaining your consent.

04 Payment Data and Financial Information

All financial transactions on KB111 are conducted in PKR. When you make a deposit or request a withdrawal, KB111 processes the relevant payment details to complete the transaction. The following points apply to how we handle financial data:

• Payment details such as your JazzCash or Easypaisa mobile wallet number, bank account details or card information are collected solely to process your transactions and are not stored in a format that allows unauthorised access.
• KB111 works with trusted payment processing partners to handle transaction data. These partners are bound by confidentiality agreements and are not permitted to use your financial data for any purpose other than completing the transaction.
• Full card numbers and mobile wallet PINs are never stored on KB111's servers. Only the information necessary to identify your payment method for future withdrawals is retained.
• PKR transaction records, including deposit amounts, withdrawal amounts and dates, are retained as part of your account history for the period described in Section 07 of this policy.
• If KB111 suspects that a payment method is being used fraudulently or by a person other than the registered account holder, the transaction may be held pending verification and you may be contacted to provide proof of ownership of the payment method.

05 Cookies and Tracking Technologies

KB111 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how players use the service.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against fraud. You cannot disable essential cookies without affecting how the platform works.
• Functional cookies: Remember your preferences such as language settings, display options and previously used payment methods to make your experience smoother.
• Analytics cookies: Help us understand which pages and features are most used, how long players spend on the platform and where technical issues occur. This data is aggregated and does not identify individual players.
• Marketing cookies: Used to deliver promotions and offers relevant to your betting and gaming activity. These can be managed through your browser settings or by contacting support.

Most browsers allow you to control cookies through their settings. If you choose to disable certain cookies, some parts of the KB111 platform may not function as intended. For guidance on managing cookies in your browser, refer to your browser's help section.

06 Third-Party Data Sharing

KB111 does not sell your personal data to third parties. We may share your information with the following categories of third parties only where strictly necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banking institutions and card processing partners receive the minimum financial data required to complete your transactions.
• Identity verification providers: Third-party KYC services that help us verify your identity and age as part of the account verification process.
• Fraud prevention services: Providers that help KB111 detect suspicious activity, multiple accounts and potentially fraudulent transactions.
• Technology and infrastructure providers: Companies that provide hosting, security, customer support software and analytics tools used to operate the platform. These providers only process your data on our instructions.
• Legal and compliance obligations: In circumstances where KB111 is required to share information in response to a lawful request, court order or to protect the rights, property or safety of the platform and its users.

All third parties with whom KB111 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. KB111 does not permit third-party service providers to use your personal data for their own marketing or commercial purposes.

07 Data Retention

KB111 retains your personal data for as long as your account is active and for a reasonable period thereafter. The following general principles apply:

• Account data, including identity and contact information, is retained for the duration of your account plus a period following closure to allow for dispute resolution and compliance with applicable obligations.
• Financial transaction records, including PKR deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction.
• Identity verification documents, such as CNIC copies, are retained for as long as required to satisfy verification obligations and for the period following account closure specified above.
• Support interaction records are retained for two years from the date of the interaction.
• Marketing preferences and opt-out records are retained indefinitely to ensure we respect your communication choices.

Once the applicable retention period has passed, your personal data is securely deleted or anonymised. If you request account closure, KB111 will initiate the deletion process in accordance with these retention periods.

08 Data Security

KB111 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss or destruction.

• All data transmitted between your device and KB111's servers is encrypted using SSL/TLS protocols.
• Sensitive account data is stored in encrypted form on secure servers with access restricted to authorised personnel only.
• KB111 conducts regular security assessments and monitors its systems for suspicious access attempts and vulnerabilities.
• Player accounts are protected by password authentication. Two-factor authentication is available and strongly recommended for all accounts.
• Internal access to player data is limited on a need-to-know basis. Staff who handle player data are trained on data protection responsibilities.

While KB111 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your KB111 account, please contact support immediately so we can take action to secure it.

09 Your Data Rights

As a KB111 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.

KB111 will respond to data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before fulfilling a request to protect account security.

10 Children's Privacy

KB111 is strictly an adult platform. Our services are not directed at or available to anyone under the age of 18. We do not knowingly collect personal data from minors.

If KB111 discovers or has reason to believe that a player is under 18, the account will be suspended immediately, any funds deposited will be returned after verification and all personal data associated with that account will be deleted in accordance with this policy. Parents and guardians who believe a minor has registered on KB111 should contact support immediately.

KB111 uses age verification checks during the registration and KYC process to minimise the risk of underage access. We take our responsibility to keep minors away from gambling platforms seriously.

11 Marketing Communications

With your consent, KB111 may send you promotional emails, SMS messages or in-platform notifications about bonuses, new games, PSL season offers, T20 promotions and other relevant content. The following applies to all marketing communications:

• You can opt out of marketing communications at any time through your account notification settings or by contacting support.
• Opting out of marketing messages does not affect essential account communications such as transaction confirmations, security alerts or support responses.
• KB111 does not share your contact details with third-party marketers for their own promotional purposes.
• We aim to send only relevant, timely communications. We will not bombard you with messages unrelated to your activity on the platform.

12 Changes to This Privacy Policy

KB111 reserves the right to update this Privacy Policy at any time to reflect changes in how we operate, changes in applicable legal requirements or improvements to our data practices. When material changes are made, we will notify registered players by posting a notice on the platform.

The updated Privacy Policy will take effect from the date it is published on this page. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of KB111 after an updated policy has been published constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how KB111 handles your personal data. If you have concerns about any changes made, please contact our support team before continuing to use the platform.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to how KB111 handles your personal data, our support team is available 24 hours a day, 7 days a week. You can reach us through the live chat feature on the platform or via the messaging channels available in your account area after logging in.

For data rights requests – such as accessing, correcting or deleting your personal data – please contact support through your verified account so that we can confirm your identity before processing the request.